| This Privacy Notice describes • the personal information we collect and how we use that information; • when we might disclose your personal information; and • how we keep and protect your personal information. It applies to this Site and to any Services where this Privacy Notice is referenced. By using our Services and/or registering for an account, you are accepting the terms of this Privacy Notice and our Terms of Use. Gumtree South Africa (Pty) Ltd (11th Floor Roggebaai Place, 4 Jetty Street, Foreshore Cape Town 8001) is your responsible party, and is responsible for the collection, use, disclosure, retention and protection of your personal information under our organisational privacy standards and applicable national laws. Your responsible party may transfer data to servers in the European Union, United States and our data centres in other parts of the world. What is Personal information? "Personal information" is information that can be associated with a specific person (including a natural or juristic person) that could be used to identify that specific person, either from the data directly or from that data combined with other information that we have, or are likely to have, access to. Personal information doesn’t include anonymous or aggregated information that can no longer be used to identify a specific person. Public Information? Public information is any information, including personal information, you share with a public audience, including personal information you publish on our site. Public information is available to anyone on or off our Services and can be seen or accessed through online search engines, APIs, and offline media, such as on TV. Changes to this Privacy Notice We can change this Privacy Notice at any time by posting the updated terms to the Site. The updated terms automatically take effect 30 days after they are posted. Failure to Provide Personal Information? If we ask you to provide personal information to us, then you generally do so voluntarily. But if you don’t provide the information when requested, we may not be able to provide you with a service (for example, to respond to an enquiry you might have regarding our Services). |
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Your Rights |
We want to make sure that any data we hold about you is up to date. So, if you think your personal information is inaccurate, you can ask us to correct or remove it. You have a right to object on reasonable grounds to the processing of your personal information where the processing is carried out in order to protect our legitimate interests or your legitimate interests, unless the law provides for such processing. Should you believe that we have used your personal information contrary to applicable laws, we encourage you to first attempt to resolve any concerns with us. If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator, using the contact details listed below: Tel: 012 406 4818 Fax: 086 500 3351 Email: POPIAComplaints@inforegulator.org.za |
Collection |
We collect information you give us including: • When you register for an account: Information such as your name, addresses, telephone numbers, email addresses or user ID (where applicable) when you register for an account with us • When we verify you or your account: we may collect and process information (as permitted by law) to authenticate you or your account, or to verify the information that you provided to us • When you transact on our Services: such as when you post an ad, reply to an ad, information you provide during a transaction or other transaction-based content. We may also collect your financial information (such as credit card or bank account numbers) if you buy a feature from us or are required to pay fees to us • When you engage with our community: such as when you submit a web form or participate in community discussions or chats • When you interact with your account: such as updating or adding information to your account, adding items to alerts lists and saving searches. Sometimes you may also give us your age, gender, interests and favourites • When you contact us: such as through a web form, chat or when we otherwise communicate with each other. We may also record our calls with you (if we have your consent to do so) We collect information automatically including: • Information from the devices you use when interacting with us or our Services such as device ID or unique user ID, device type, ID for advertising and unique device token • Information about your location such as geo-location • Computer and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history and your web log information We collect information using cookies, web beacons and similar technologies including: • Information about the pages you view, the links you click and other actions you take on our Services, or within our advertising or email content. For more information about our use of these technologies and how to control them, see our notice on Cookies, Web Beacons and Similar Technologies. Information we collect from other sources including: • Information we get from third parties such as publicly available demographic information, publicly available contact information, credit check information and information from credit bureaus, as allowed by applicable national laws • Information from social media sites when you use those sites to register, share information or connect to your account. Those sites may automatically give us access to some personal information they hold about you (e.g., content you viewed, content you liked, and information about the advertisements you were shown or clicked on, etc.). If you give us access to any account with video content, we may share your video viewing with, or collect information about your video viewing from, third-party social media sites for at least two years or until you withdraw consent. You control the personal information we have access to through your privacy settings on the social media site and the permissions you give us when you grant us access. When you grant us access to information held by social media sites you agree that we may collect, use and retain it in accordance with this Privacy Notice • Information other users may provide about you. If another user gives us information about you, they must tell you about our collection, use, disclose and retention policies before giving us the information. They must also get your explicit consent before giving us your information |
Use and Retention |
We use your personal information to provide, improve and personalise our Services Your personal information allows us to: • Provide you with access to and use of our Services as well as access to your history, internal messages and other features we may provide • Offer you site content that includes items and services that you may like • Provide you with credit offers and opportunities on behalf of other members of our corporate family and their financial institution partners. However, we don’t share financial information without your explicit consent • Customise, measure and improve our Services • Provide other services requested by you as described when we collect the information • To provide you with location-based services (such as advertising, search results and other personalised content) We use your personal information to contact you about your account: We may contact you via Gumtree My Messages, email, telephone, SMS messages or postal mail: • To give you customer support about your account such as to troubleshoot problems, to collect fees or monies owed to us, or to get your opinion through surveys • For other reasons such as to enforce our Terms of Use or policies and any other agreement we may have with you We use your personal information to personalise our advertising and marketing, including to: • Personalise, measure and improve our advertising • Contact you, either via email, telephone, SMS text messages or postal mail to offer you discounts and special promotions and to let you know about our Services and those of our corporate family (if you have consented to this contact). Message and data rates may apply • Deliver targeted marketing, service updates and promotional offers We use your personal information for legal compliance reasons, including to: • Prevent, detect, mitigate and investigate fraud, security breaches, potentially prohibited or illegal activities • Enforce our Privacy Notice, our Terms of Use or other policies Retention of personal information: If your account is active, we will keep your personal information as long as we need it for our operations. We may also keep personal information from closed accounts to comply with national laws, stop fraud, collect fees owed, assist with any investigation, enforce our Terms of Use and take other actions under applicable national laws. If we no longer need your personal information, we securely dispose of it. |
Choice |
Marketing Communications. If you don’t want to receive marketing communications from us, you can unsubscribe via the link in the email you received. Registered users may also unsubscribe via the communication preferences options in their profiles. Push Notifications. Upon download of certain Services, you are provided the option to opt into receiving push notifications from Gumtree on your device and within the application. We send you push notifications from time-to-time to (a) inform you of service-related messages, (b) let you know you have messages from others in the Gumtree community and (c) update you about any events or promotions that we may be running. If you no longer wish to receive notifications from us, you can, where applicable, change your preferences by logging into your account or by disabling notifications in your device settings. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information. |
Access |
• You can see, review and change your personal information by signing in to your account. Please update your personal information immediately if it changes or is inaccurate. • Once you make a public posting, you may not be able to change or remove it. If you ask us to, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and as required under applicable national laws. • We will honour your right to request access to, or modification or deletion of, your personal information. We may have the right to withhold that access or refuse to modify or erase your personal information under applicable national laws, but we will give you reasons if we do so. To contact us about access and to find out if any fees apply, please contact Customer Service, alternatively you can consult our PAIA Manual. |
Disclosure |
We disclose your information to sellers (if you are a buyer) or to buyers (if you are a seller), who may use it to: • contact you in respect of your enquiry • contact you in respect of concluding or performing a transaction We disclose your information to third-party service providers and financial institution partners, who may use it to: • help us provide our Services, payment processing services and customise advertising • help us with the prevention, detection, mitigation and investigation of potentially illegal acts, violations of our Terms of Use, fraud and/or security breaches, bill collection, affiliate and rewards programs and other business operations We may disclose your information to law enforcement and other parties in connection with the law, including: • law enforcement or governmental agencies, or authorised third-parties, in response to a verified request regarding a criminal investigation, alleged or suspected illegal activity, or any other activity that may expose us, you or any of our users to legal risk or if we believe in good faith that disclosure is necessary for the prevention or detection of crime, the capture or prosecution of offenders, or the assessment or collection of tax or duty • participants of the “Verified Rights Owners Program” under confidentiality agreement, if we decide that it is necessary to disclose that information in connection with an investigation of fraud, intellectual property infringement, piracy or other unlawful activity • credit agencies or bureaus as authorised by applicable national laws • third parties commencing, or involved in, a legal proceeding if they provide us with a subpoena, court order or similar legal document • other third parties to comply with our legal requirements, enforce our Terms of Use, respond to claims that a listing or other content violates the rights of others, or if we otherwise believe in good faith that the disclosure is needed to prevent imminent physical harm, harm to property, financial loss or to report suspected illegal activity Change of ownership: If we were to merge with or be bought by another company, we may share information with them in accordance with our organisational privacy standards and applicable privacy laws. The new combined entity would comply with this Privacy Notice. If your personal information is to be collected, used, disclosed or retained for any purposes not covered in this Privacy Notice, you will receive advance notice of any changes to the processing of your personal information. |
Security |
We protect your information using technical and administrative security measures. Our safeguards include firewalls and data encryption, physical access controls to data centres and information access authorisation controls. If you believe your account has been abused, please contact Customer Service. |
Important Information |
Social login When you use social login through social networks such as Facebook or Google: • If you sign into your social network account using the same email that you previously used to register for an account with us, you will access your existing account with us. • If you sign into your social network account using an email address that we don’t recognise in our systems, a new account will be created in our systems for you. You may use social login or regular sign in each time you login into your account with us. If you use regular sign in but a password has not been issued to you (because you registered through social login) you need to get a password through the password reset flow. When you use social login the "keep me signed in" policies of the social network provider apply. We do not control those policies. For your safety we recommend that you: • Don’t use social login if you are accessing our Services using a public or shared device • Visit your social network provider site to learn about their sign in policies and your options Unwanted or threatening email We do not tolerate abuse of our Services. You do not have permission to add other users to your mailing list, call or send SMS messages for commercial purposes, even if a user bought something from you, unless the user has given their explicit consent. Sending unwanted or threatening email and SMS messages is against our Terms of Use. To report spam or spoof emails please contact Customer Service. Third party privacy practices This Privacy Notice addresses only the use and disclosure of personal information we collect from you. If you disclose your information to others, or if you are directed to a third party website, their privacy notices and practices will apply. We can’t guarantee the privacy or security of your information once you provide it to a third party. You should check the privacy and security policies of your trading partner before entering into a transaction and choosing to share your information, even when dealing with buyers or sellers on our site. |
Questions or Complaints |
For questions about this Privacy Notice or our privacy practices, you can contact us by emailing southafrica@gumtree.co.za or writing to Gumtree South Africa (Pty) Ltd, Convention Tower, Cape Town 8001. |