A Gumtree Wallet is used to store funds paid out during a Pay & Ship transaction. A Gumtree Wallet will be automatically created once a Pay and Ship transaction between a buyer and seller has been completed.
Once a sale has been concluded, the funds for the sales will be deposited into the seller's Gumtree Wallet. The seller can leave the funds in the account or withdraw it right away. The funds should reflect on the seller's bank account within 1 - 3 business days after withdrawal.
If a dispute is raised during a sale, and ruled in favour of the buyer,the payment will be reversed, and refunded to your original payment method within 3-5 working days*.
*Snapscan transactions will be refunded to your Gumtree Wallet immediately or to your bank account via EFT if you have already verified your bank account linked to your wallet.
Is there any requirement to withdraw the funds from my account?
Yes, users need to be verified to withdraw funds from their Gumtree wallet. We encourage users to get verified ahead of time to avoid unnecessary delays with withdrawals.